Staying informed is your first line of defense.

Examine the Facts

Fraud isn’t rare.

  • Consumers lost more than $12.5 billion to fraud in 2024
  • 1 in 3 adults reporting a scam lost money
  • Imposter scams are the #1 reported fraud category

Source: Federal Trade Commission Press Release March 2025

Important!

Community Bank employees will NEVER ask for your Debit Card information, Digital Banking login credentials or MFA code to verify transactions.

Report Bank Fraud

If you suspect fraud, call Community Bank (304) 485-7991 or visit a branch immediately.

Locate Us

Three Things You Can Do Today

  1. Use our Digital Banking tools to review your account activity on a regular basis. Watch for any unusual activity.
  2. Take advantage of free credit reports. The three main national credit reporting agencies currently provide weekly access to credit reports at no charge.
  3. Sign up for the FTC Consumer Alerts. Set up customized alerts.

 

Defining Common Scams

Fraudsters rely on urgency, fear and impersonation. Here are the most common tactics today.

 

Imposter Scams

Criminals pose as friends, family members, tech support, government agencies and more. They could approach you via text, phone, email or U.S. mail. If you suspect fraud or if someone is asking for personal information, look up the organization’s phone number yourself and call to verify. Do not click on a phone number, link or use a number provided in the outreach.

Phishing and Smishing

Fake emails or text messages designed to steal login credentials or personal information. Again, reach out to the individual, company or organization yourself and call to verify. Do not click on a phone number, link or use a number provided in the email or text.

Account Takeover

Criminals gain unauthorized access to your online banking or credit/debit card information. By using phishing, malware or data breaches, fraudsters lock out owners, steal funds and change account information.

Check Fraud

Stolen, altered or counterfeit checks.

Romance and Investment Scams

Emotional manipulation paired with financial exploitation. Fraudsters will use a fake identity to build trust and develop emotional relationships, to then scam that individual out of their money.

 
 

Understanding Identity Theft

Identity theft occurs when someone uses your personal information – think Social Security number, account number or date of birth – without permission to commit fraud. Early detection dramatically reduces damage.

How it can happen:

  • Data breaches
  • Phishing
  • Stolen mail
  • Lost wallets

What it can lead to:

  • New accounts opened in your name
  • Unauthorized charges
  • Loan, tax or credit fraud

IMPORTANT! Completing those “fun quizzes” on social media can be more than just entertainment. Many ask for details like your birthdate, pet’s name or where you grew up—information that is commonly used in security questions for online accounts. Sharing these details publicly can make it easier for fraudsters to guess your passwords or access your accounts. Think twice before posting your answers and protect the information that helps keep your accounts secure.

 

Protecting Yourself

Simple things you can do to stay safe:

  • Never share one-time passcodes.
  • Verify unexpected outreach by calling the source directly.
  • Use strong, unique passwords. Don’t reuse them!
  • Enable bank and credit card account alerts.
  • Closely monitor your accounts and statements.
  • Think closely before completing those “fun quizzes” on social media. You are sharing information that fraudsters will use to scam you!

 

Resources and Support

 

We’re here to help!

REMEMBER: Community Bank employees will NEVER ask for your Debit Card information, Digital Banking login credentials or MFA code to verify transactions. DO NOT provide your personal information to anyone claiming to help you with unauthorized transactions. DO NOT click on a link or photograph in a text message or email you are not expecting. Call us immediately if you suspect fraud, (304) 485-7991.